Support FAQ

Firmware update

Your console server will not allow you to upgrade to the same or an earlier version of firmware, so before upgrading you should ascertain if you are already running the most current firmware:

On the Management Console note the Firmware version displayed on the top right hand corner (or select Status: Support Report and it will be displayed)
Download the latest firmware image from ftp://ftp.opengear.com or from http://www.opengear.com/firmware/. Firmware upgrades are freely available for all Opengear console servers:
- For all ACM500x nmodels download acm500x.flash
- For IMG4216-25 and IM4208-2/4216-2/4248-2 download im42xx.flash
- For IMG4004-5 download im4004.flash
- For KCS6104/6116 download kcs6000.flash
- For CM4116/4148 download cm41xx.flash
- For CM4008 download cm4008.flash
- For CM4001 download cm4001.flash
- For SD4008 download sd4008.flash
- For SD4002 download sd4002.flash
- For SD4001 download sd4001.flash
Save the downloaded file on to a system on the same subnet as the console server
Also download and read the release_notes.txt for the latest information
It is recommended that you back up the console server configuration before performing a firmware upgrade - or whenever you make other significant changes such as adding new Users or Managed Devices (refer faq339)
Go to System: Firmware menu and enter the location of the saved image file. Then click Apply to upload this new firmware image to your console server

Alternatively you can upgrade the firmware from the command line. The command to determine the current Firmware version is:

cat /etc/version

This will print the current version and model info.

Option 1

You can upload the firmware image directly from the Opengear ftp site. This method takes less setup but should only be used if your console server has a very reliable Internet connection .... if the upload process does not complete properly you can be left with an unusable console server.

Browse to "ftp.opengear.com" and locate the appropriate image and current version for your console server. In the example below the firmware image for a CM4116 or CM4148.

Then at the command line of the console server issue the netflash command:

# netflash -f ftp.opengear.com cm41xx-2.6.0u1.flash

You will be prompted to login. Just use "anonymous" for the username and hit enter when prompted for a password.

Option 2

The safer option is to download the firmware image on to a local TFTP server or FTP server. This will remove the risk of losing internet connectivity in the middle of the upgrade. The netflash command for the local FTP is the same as the above command with "ftp.opengear.com" replaced with your local server address.

So for a CM4116 you would download the file ftp://ftp.opengear.com/cm41xx-2.6.0u1.flash and put it in your FTP or TFTP servers path. The TFTP netflash command is then the same as above minus the "-f" option:

# netflash W.X.Y.Z cm41xx-2.6.0u1.flash (where W.X.Y.Z is the address of your local TFTP server)

After the command has finished the unit will reboot and your new firmware version will be 2.6.0u1

Note: You can also run # netflash with a selection of switch options which will cause hardware checks or version information to be ignored, or leave processes running during the flash that are normally killed, or force it onto protected flash regions. These are rarely needed and should only be used under guidance from Opengear support.

Refer faq312 for details on recovering your console server by updating the firmware through the serial console port