Support FAQ

Frequently Asked Questions

Basic Console Server Configuration
How can I reboot my console server without losing my custom settings?
Can I reset the settings to the factory defaults?
What are the default serial port settings?
How do I upgrade the firmware?
Who can configure the console server?
How to backup and restore the console server configuration?
Can a user control the Management Console and managed devices?
Configuring and customizing the Dashboard
Can I operate my console server at a command line level?
How can I reset the IP address from the command line?
Can I also change the password from the command line?
Do console servers sit on the network edge or behind firewalls?

Failover and Out of Band access
How do I set up OoB dial in access to the console server?
Can SDTConnector make an out-of-band connection?
How can I have broadband OoB access?
Transparent failover to an alternate broadband network?
Which models can transparently failover to dial-out?
Configuring the celluar modem in the ACM5004-G
Connecting to the Telstra Next G network

Serial Console Management
How do users communicate with serially attached devices?
Can I send BREAK to a serially attached device?
What software do remote users need to connect securely?
Can a locally attached serial device log in to a serial port on the console server?
How can I serially access the BIOS and view the Power On Self Test?
Can applications access serial devices attached to a remote console server?
Setting up PortShare serial port redirection for Windows
Setting up PortShare serial port redirection for Linux
Can I interconnect two serial devices over the LAN?
Can I securely interconnect two serial devices over an IP network?
Can a user access more than one serial port through the one SSH tunnel?
What TCP/IP ports are used when accessing the console server serial ports?
Can I assign a unique IP address for each serial port?
Can I configure unique login banners and scripts for each serial port?
Can I cluster multiple console servers with access is via a single address?
How can I test my serial ports and cabling are in working order?
Can I power cycle devices when I am telnet or ssh connected to them?

Managing Network Attached Hosts
How is access to network-attached hosts configured?
What TCP/UDP ports and services can be used when remotely accessing hosts?
Are IP addresses allocated to network-attached hosts?
What's a Managed Device?

Alerts and Logs
What are the console server's monitoring, logging and alerting capabilities?
Setting alerts for monitored and managed UPS devices?
Setting alerts for PDU/RPC devices?
What alerts can be set for serial port/console activity?
What serial port/console activity can be logged?
What alerts can be set for Network Host activity?
How to send SMS or email alert notifications?
How to set environmental monitoring alerts?
Running custom scripts whenever a particular alert triggers
What Network Hosts activity can be logged?
Where can we get the Opengear SNMP MIB specifics?
What status information can be retrieved using SNMP?
What SNMP traps can be forwarded?

Cabling
Connecting to the console servers DB9 local console/modem port
Does my console server have a DB or RJ serial port connector?
What adapters available for connecting different serial console configurations?
How to configure RS422 and RS485 on the ACM5004-2-I and ACM5004-2-T?
How to configure RS422 and RS485 on the SD4001?
Is any special cabling required for RS422 and RS485 on SD4008 ?
Is any special cabling required to control RS422 and RS485 devices on SD4002?

Power Control and Environmental Monitoring
How do I control serially-attached PDUs?
How do I control network connected PDUs?
Power control using other interfaces (IPMI, service processor, browser tools)?
Monitoring the status of PDU/RPC devices?
Setting alerts for PDU/RPC devices?
Can I power cycle devices when I am telnet or ssh connected to them?
Configuring a Managed UPS?
Configuring a remotely managed UPS?
Monitoring the status of managed UPS devices?
Setting alerts for monitored and managed UPS devices?
Command line control of IP Power units?
How to out-of-band access/control IP Power units
Script for an IP Power to power cycle a powered device upon a ping request failure
Can I monitor temperature humidity and external sensors in remote sites?
How do I set up environmental monitoring alerts?

SDT Connector
How do I use SDT Connector to access and configure my console server?
Can SDT Connector auto update for newly connected gateways?
How do I activate SDT Connector from Nagios?
Can I use SDT Connector to connect to a cascaded serial port?
Serial console device access (using SDT Connector rather than PuTTY)
Using PuTTY to SSH tunnel to Managed Devices (rather than SDT Connector)
What TCP/UDP ports/services can I use with SDT Connector?
How many remote sites/devices can SDT Connector manage?
Can SDT Connector make an out-of-band connection?
Working with Dell OpenManage and PowerEdge BMC/DRAC service processors?
SDTConnector working with IBM Director and BMC/RSA service processors?
Can I access serial connected Windows computers using Remote Desktop?
Can I access serial connected computers using VNC?
How to configure SDT Connector for use with Secure CRT

Central Monitoring & Nagios
Opengear's integration with SolarWinds Orion NPM
How to import Opengear's Universal Device Pollers into Solarwind Orion NPM
How do I set up Nagios central monitoring with SDT extensions?
What services can Nagios monitor and alert?
How does Nagios integrate with my SDTConnector?
Where can I download Nagios and the SDT extensions?
How do I configure my console server to be a Nagios distributed monitor?
What additional Nagios plugins are supported by my IMG/IM4000 gateways?

Advanced Configuration
How do I change IP address of my console/device server using ARP PING?
How do I recover a corrupt firmware image?
Does the Custom Development Kit (CDK) create custom firmware images?
Custom scripting that will run automatically on the console server
Custom scripting - power cycle a device upon a ping request failure
Custom scripting - power cycling a managed device on a particular alert event
Custom scripting - send multiple email notifications when an alert triggers
Custom scripting that runs whenever a particular configurator has run
Custom shutdown script for when a monitored UPS reaches critical power levels
Custom scripting - save and load custom configuration using a USB flash disk
Custom scripting - delete nodes (i.e. users, groups, hosts, UPS's etc) from CLI
Adding, editing and removing users easily from the CLI
Clustering - How do I set up serial port Cascading/Clustering ?
Clustering - What services in the Slave does the Master control when I cascade?
Clustering - Can multiple serial console servers be clustered with IP Tables?
Public Key Authentication - Generating and uploading SSH keys under Linux
Public Key Authentication - Generating and uploading SSH keys under Window
How to upload an SSL certificate
How to adjust keep alive timer
How to enable local NTP server function
Which console servers support RSA SecurID?
Refer Implementation Manual for RSA SecurID installation details

Other
How do I configure the TFTP server in the USB flash in IM/IMG4000?
Can I connect to and manage IPv6 networks?
Is Dynamic DNS supported?
Is SSH more secure for remote connection than SSL or IPSec?
What's the difference between the ACM, CM, IM, and IMG console servers?
What is the difference between a console server and a terminal server?
Can I power my console server over the Ethernet?
Digital I/O on ACM5000-E/I/T
Configuring an IPsec VPN connection

KVM over IP Switch
How does IP-KVM work?
Is client or server software needed for the IP-KVM to work?
Does the IP-KVM provide a local video, keyboard and mouse connection?
Can the IP-KVM manage multiple servers?
Why does the IP-KVM have a second Ethernet LAN?
What does the psetup utility do?
Can I use the RS232 serial port for remote console management?
How should an KVM over IP switch be powered?
How do I protect target servers from an unauthorized remote connection?

USA Support
630 West 9560 South
Suite A
Sandy, UT 84070
Phone: +1 801 282 1387
E-mail: support@opengear.com

Australian Support
2 Benson Street
Unit 44 Benson House
Toowong, Brisbane QLD 4066
Phone: +61 7 37208289
E-mail: support@opengear.com

The IM42xx, CM41xx. KCS61xx and IMG42xx products have a standard four year warranty. IP-KVM, IMG40xx, CM40xx and SD40xx products have a standard one year warranty.

Support for the open source projects which Opengear sponsor is only available through the Sourceforge project sites okvm.sf.net and sdtcon.sf.net